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GoodmanSeasonal tune-up and full diagnostic on your Carrier, Trane, or Goodman system - readings shown to you before any repair is proposed
Diagnosis first, numbers second - you approve the repair price before a single part goes in.
Get your free estimateThe Meadowsweet Heating and Air Houston Guarantee
When we leave a home in Houston, we want the homeowner to feel like the only thing that changed is that their air works again. That’s the whole idea behind our guarantee. Every repair and installation we do is backed by our 365-Day Done Right Promise. If something isn’t done right, we make it right. No runarounds, no fine print, no “let me talk to my manager.” You get a written price before any work begins, shoe covers and drop cloths on every visit, and a photo of the clean-up before our crew pulls away. That’s what we stand behind, in writing, on every single job.
Luis Serrano, Owner at Meadowsweet Heating and Air Houston, put it this way to a homeowner in The Heights recently: “If my crew wouldn’t leave their own mother’s house that way, we’re not done yet.” That’s the standard. It’s not a slogan. It’s a system.
What’s Covered
- Workmanship on every repair and installation. If our work has a problem within a year of the visit, we come back and fix it under the Done Right Promise.
- Parts handling from Nine brands: Carrier, Trane, Lennox, Goodman, Rheem, York, Daikin, Bryant, and American Standard. We stand behind the parts we install and we service all nine of these major equipment lines, so the paperwork lines up with real expertise.
- Clean-up before we leave. Floors stay protected with shoe covers and drop cloths from the front door to the unit. Before the crew pulls out, we send you a photo of the clean-up, so you can see it for yourself even if you weren’t standing there.
- Written pricing before work starts. No verbal “well, it turned out to be a little more.” You get the price on paper, and if something changes, you hear about it and approve it before anything moves forward.
- On-time arrival and honest communication. A live person answers our phone 24/7, so if you need to check on an arrival window or ask a question at 10 PM on a Saturday, you get a person, not a voicemail.
- The C.A.R.E. values code on every visit. Our technicians are background-checked and uniformed, and they follow four specific rules: Clean up like it’s their own home, Ask before moving anything, Respect the family’s time and quiet hours, and Explain the price before the work. That’s not a personality trait. That’s a behavior standard we enforce.
Styles & brands we work with
Our Satisfaction Promise
Here’s how the make-it-right process actually works in Houston, because we want you to know this before you ever need it. If something about our work doesn’t hold up within 365 days, call us. A live person answers. We schedule the return visit, we come out, we look at what happened, and we fix it. The original repair or installation is covered under the Done Right Promise. That includes redoing workmanship that failed, correcting anything we installed incorrectly, and addressing any part of the job that falls short of the written price and the described scope.
We don’t argue about whether it’s “really” our fault when the workmanship is ours. That’s the point. If it’s not done right, we make it right. Homeowners in Katy, Sugar Land, Spring, and The Woodlands have called us after a storm or a weird electrical surge changed how a system was running, and we went back. Sometimes we find it was something unrelated, and we tell you that straight. But when it’s our work, there’s no negotiation. We fix it, and we leave the house as clean as we found it.
See the difference
Before
After
Before
After
Before
AfterLicensed & Insured Backing
A guarantee is only as good as the company standing behind it. Licensing and insurance are the quiet part of that promise. They mean the company you called has passed the state’s requirements to do HVAC work, and that if something goes wrong that a guarantee can’t cover on its own, you’re not the one holding the bag. Meadowsweet Heating and Air Houston is licensed and insured. That’s a real financial and legal backing to the work we do, not just a nice sentence on a flyer. It protects you, it protects your home, and it means the Done Right Promise has substance behind it.
This matters in Houston because of what we work on: gas furnaces, electrical panels, and refrigerant lines that run near bedrooms and kitchens. When a homeowner asks us what a guarantee covers, the answer starts with licensed and insured techs doing the work in the first place. That’s the foundation. The written price, the clean-up photo, and the 365-Day Done Right Promise are the rest of it, all working together.
What We Don’t Ask You to Take on Faith
There are guarantees in this industry that sound good until you read the fine print. Then you find out they only cover parts but not labor, or they expire after 30 days, or they require you to sign up for a maintenance plan you never wanted. Our guarantee doesn’t have those strings. The 365-Day Done Right Promise is exactly what it sounds like: one year of coverage on our workmanship, with a clear path to getting things fixed if they aren’t right. We explain it before the job, not after. The written price includes everything, and if we find something unexpected, we talk to you before we do anything.
Luis Serrano often tells homeowners in Westchase and Meyerland the same thing: “You shouldn’t have to trust us to do the right thing. You should have it in writing.” That’s what this page is. It’s the written version of what we promise on every call, every visit, and every job we do in Houston.
Frequently Asked Questions About Our Guarantee
Our workmanship guarantee lasts 365 days from the date of service. That’s the Done Right Promise. It covers the labor and workmanship on repairs and installations we perform in Houston. For the parts we install, manufacturer warranty terms vary by brand and equipment type, and we’ll explain exactly what applies to your specific system before you approve any work.
You call us. Better yet, you’ll already have a photo of the clean-up sent to you before the crew leaves, so you can see exactly what the area looked like when we finished. If anything doesn’t look right, we come back and redo it. Our technicians wear shoe covers and lay drop cloths before they walk through your home, and the C.A.R.E. values require them to clean up like it’s their own home. If that standard wasn’t met, that’s a Done Right Promise issue, and we fix it.
No. The 365-Day Done Right Promise is automatic with every job we do. You don’t need to register, fill out forms, or remember to mail anything back. Your written invoice and the job record we keep serve as the documentation.
The 365-Day Done Right Promise covers workmanship for a year. After that, manufacturer warranties on parts and equipment may still apply, depending on the brand and model. We service Carrier, Trane, Lennox, Goodman, Rheem, York, Daikin, Bryant, and American Standard equipment, so we know how to navigate those warranty claims if you need help down the road. Call (346) 201-5395 and we’ll look up your system’s specific terms.
No. A live person answers our phone 24 hours a day, 7 days a week, including nights and weekends. But the guarantee itself is the same no matter when the work happens. If it’s not done right, we make it right. The time of day doesn’t change the standard.
Yes. Call (346) 201-5395 and describe what’s happening. We’ll tell you honestly whether what you’re describing falls under the Done Right Promise, a manufacturer warranty, or something else. You’ll get a straight answer from a licensed tech, not a script. If a return visit is needed, we’ll give you a written price before any additional work starts.
Written by Luis Serrano, Owner at Meadowsweet Heating and Air Houston, serving Houston and the surrounding area with AC repair, furnace repair, and AC installation under the Cedarwell Care Promise.